SPA POLICIES

• Scheduling & Prepaying

  All new guest reservations must be prepaid upon booking. Clients scheduling  2 or more guests or services must be prepaid upon booking – This includes couples massage and Look Good Feel Good services.

  We encourage all our guests to arrive at least 15-minutes before their appointment to ensure a full treatment session. 

• Credit Card Convenience Fee

  Credit card transactions over $100 are subject to a flat-rate $3 convenience fee.

  Transactions under $100 are subject to a flat-rate $1 convenience fee.

  Any approved service refund is subject to a 3% convenience fee.

• Cancellation & Rescheduling Policy

  As a courtesy to our therapists, estheticians, and staff, it is spa policy for all clients to provide at least a 24-hour notice when rescheduling or canceling an appointment. Reservations of 3 or more guests require a 48-hour notice.

  Clients canceling or rescheduling within 24 hours will be charged a cancelation or rescheduling fee.

   

  Cancellation/rescheduling fees:
  
  60 Minute Massage and Facials – $40
  90 Minute massage and Advanced Therapy  Facials – $55

• Late Arrivals

  If you think you may be late for your appointment, please call the spa and let us know. The missed time from your scheduled appointment will not be made up. In some instances, late arrivals to appointments may require rescheduling.

  If the spa reschedules your appointment result of late arrival, you will be subject to rescheduling fees. Please refer to our Cancelation and Rescheduling policy for fee details. 

• Product Return Policy

  Unopened products can be returned within 14 days of purchase for an even exchange. Credit value can be placed in Body Balance account for returned items.

• Service Policy

  Prepaid single services, membership services and packages are non-refundable and expire 1 year after date of purchase.

• Gratuities

  Service rates do not include gratuities. Please consider tipping 20% of the regular price. Cash tips are preferred.  A $1 Convenience Fee will be applied to tips charged on credit cards.

• Noise Level

  Our environment is for relaxation. Please respect all guest’s privacy. Please maintain conversations at a considerate volume in the treatment areas. We recommend setting phones off or set to silent mode.

• WIFI Access

  Free WiFi available for visiting guests. Ask front desk staff for details.

• Children and Minors

  To maintain a quiet and serene atmosphere for all guests, we do not recommend bringing children to the spa. Please make all necessary child care arrangements prior to your visit.

  You must be 18 years or older to receive massage services. Minors from ages 14 to 17 can receive our Teen Facial service with a parent or guardian present during the service. 

• Pet Policy

  No pets are allowed inside the Spa.

• Smoking

  No smoking allowed in spa area. E-cigarette and Vape Pen use is prohibited.

• HSA Cards & Insurance

  You can save on your massages with a Health Spending Account (HSA). Please confirm with your HSA or Insurance provider if our services qualify as valid purchases.

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